BUSINESSES are being urged to take part in National Customer Service Week after a holidaymaker complained about service in the Island.
Matt Gorman, pictured, head of service strategy at Royal Bank of Scotland International, has called for Jersey businesses to join the campaign, run by the Institute of Customer Service, from 6-12 October in response to a letter published by the JEP on 19 August.
In the letter J Blackmore described experiencing a ‘lack of respect in many shops’ and was made to feel ‘in the way and extremely unwelcome’ by staff.
Responding to these comments, Mr Gorman said: ‘I would like to reassure them, and other visitors to the Island, that not all Jersey businesses are the same.
‘There are shining examples of great customer service in a variety of sectors and companies, and you don’t have to be a business of any particular size or type to leave a customer with a positive and memorable experience.
‘I think J Blackmore raised an important point and Jersey businesses must realise that good service doesn’t happen by accident. It needs both a concerted and continual drive from management as well as the right attitude from the individuals serving the customer.
‘An organisation has to set out to delight its customer through its customer service policies.’
Article posted on 28th August, 2008 - 3.00pm
One Article Comment
About time too. The level of service to the general public within the island is I’m afraid nothing less than appauling and getting worse. Miserable faces with no eye contact and worse still no manners or people skills. Well done J Blackmore.
For those businesses that are giving 110% you are being let down by the rest. Do not join em, beat em.