The price of passage to the castle

Wednesday 28th May 2008, 3:00PM BST.

THE sea between Elizabeth Castle and the shore at West Park is not the most challenging stretch of wateraround the Island, but it was enough to trouble the Charming Nancy, one of the amphibious vessels which now travels the route.

Earlier this week the vessel drifted off course and ended up stuck in the sand near West Park bathing pool as the tide receded.

Accidents can and do happen at sea – even in the sheltered waters of St Aubin’s Bay – and no one is actually claiming that the Charming Nancy is not fit for purpose.

However, the embarrassment that she suffered does serve to highlight the trials and tribulations that have affected the service to Elizabeth Castle beyond the point at which the contract with Puddleducks, the company which ran the operation without manifest hitches, was not renewed.

Pure Adventure, who were chosen by the Jersey Heritage Trust to replace Puddleducks, cannot be described as anything remotely resembling a successful operation in the context of the castle service.

They introduced two new purpose-built vessels for the route but have since withdrawn to concentrate on other projects – though only after having been fined more than £70,000 for failing to meet agreed service levels.

Pure Adventure’s decision left the Heritage Trust in an admittedly awkward position, but many Islanders will be wondering if the £500,000 paid to take over the vessels and the operation was anything like a realistic sum.

As well as amounting to a significant proportion of the trust’s annual income of £3.5 million, the price could be judged excessive for at least two reasons. Firstly, £400,000 of it represents the payment for vessels which have by no means proven themselves and have been dogged by mechanical problems. Secondly, the compensation of £100,000 paid to Pure Adventure seems excessive given that the company was the party eager to end a contract that still had years to run.

Meanwhile, although it has been asserted that the present vessels are safer and more comfortable than their predecessors, there will be many who look back with fondness on the now redundant ‘ducks’ which were once the highly reliable means of transport linking the castle and West Park.


  1. 1
    Lesley-Ann Legg

    Pure Disaster

    Was Michael James, director of Pure Adventure accidentally misquoted when the JEP article concerning the castle ferry buy out was put together? (JEP 24th May) He surely cannot be serious? If he is then he might like to reconsider his comments where he advises that the new vehicles he has handed over are safer and offer passengers a more pleasant and comfortable ride than anything that has serviced the castle previously? Glass (bottomed) houses and stone throwing spring to mind.

    It’s hardly a Trans- Atlantic journey, at least it never was for The Puddleducks! …Perhaps they were just too traditional, quaint and reliable for Jersey heritage. How much comfort do you need to hop across that tiny stretch of water? On reflection I guess if you are aboard one of the Pure Adventure vehicles trying to get across to the Castle it might be wise to have luxurious reclining seating, a toilet and perhaps even catering onboard! You could be on there a while after all!

    As far as I recollect The Puddleducks not only had a fantastic safety record but they also quietly and without fuss provided an excellent service for years. The only time service was interrupted was due to very poor weather and in Jersey we are used to that- it stops our planes and ferries often enough. The original Puddleducks fitted in tastefully with their surroundings and the ethos of The Castle and were loved by the tourists as much as the Islanders- all issues it would appear Pure Adventure have failed to address at every level.

    These egg boxes on wheels The Heritage Trust have landed themselves with now have been nothing short of a joke- a joke costing more than half a million pounds for the purchase of two of the ugliest amphibious vehicles I have ever seen (and I have seen a lot – many of which I note cost nowhere near that much to purchase from new). Not only are they constantly beset by problems but they are now covered in gaudy advertising hoardings (sorry Normans) reducing their appeal further to resemble something we might expect to see in a theme park in Spain than a Heritage Property.

    Stories of ruined weddings where guests had to go across hours before the event and dance parties at the castle where guests were stranded forced to swim by yet more mechanical failures on the new vehicles have not gone unnoticed, neither have the number of times the vehicles have been seen struggling precariously to get into the Castle approach, stuck in the sand and needing rescuing!

    Jersey Heritage have a very endearing Mission Statement on their website, it reads:

    “Jersey’s heritage and culture is special. The purpose of the Jersey Heritage Trust is to care for it, promote wide access to it, act as advocates on its behalf and bring imagination to telling its stories so that we inspire people to create a better island for everyone”.

    In the JEP on 17th Feb 2007 we read that when the owners of the original Puddleducks decided to sell the business three companies bid to run the amphibious service and Pure Adventure was the only one choosing not to take on the existing DUKW’s. How different things might have been.

    The Puddleducks haven’t retired- they were in excellent health when they were forced into dry dock. They are very much behind an exciting new children’s project that has been known about long before the decision was taken to introduce new vehicles on the route. The new vehicles are an embarrassment, a blot on the landscape and not something I would wish to be linked with the series at all let alone ever take a trip on. We should be grateful for small mercies I guess and breathe a huge sigh of relief that Pure Adventure never got as far as venturing onto our roads with the vehicles as they had planned- heavens only knows what would have happened!

    When The Puddleducks animated television series hits television screens across the world I had hoped to give something back to the Island that has been my home for 21 years by promoting Jersey Tourism and Heritage worldwide with a story about the lovely Island where the series originated; where people could come to visit the Puddleducks birthplace and take a trip on the much loved vehicles across to the Castle. What a welcome boost this would have been for Jersey and for Heritage and remind people (especially in light of such sad recent media stories) that this really can be a lovely place for children.

    I cringe now at the thought of families bringing our new young audience across to Jersey now for fear they witness the fiasco associated with these new vehicles and somehow link it to the series. We are considering a decision to cancel plans to promote Jersey as the birthplace of The Puddleducks and simply continue to promote the series across the world but without mentioning their original Island home.

    What is so sad is that all this time The Puddleducks could have been continuing (and actually still could) their excellent service to and from Elizabeth Castle quite happily under new ownership. The Castle would not have had to remain closed and lost revenue and reputation, there would have been no need to spend half a million pounds on unreliable new vehicles they didn’t need in the first place and tourists and Islanders alike could have continued to watch the DUKW boats they knew and loved delivering their reliable, trusted and safe service to the Castle.

    Lesley-Ann Legg

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  2. 2
    Doug Hilton

    All amphibious travel needs careful examination on an economic front as well as for visual appeal and memorable ride aspects. I could not agree more with Lesley-Ann Legg on her comments.

    I think tourist Jersey has lost a great deal here, as I am sure now so do Jersey Heritage, including the money they have lost by getting involved in something they thought would be so easy to quantify.

    This should be a lesson to any other authority that thinks that amphibious vehicles and their logistics are the same as running any bus or boat service. It is a common mistake to make but what a shame it had to end up as it did here with losers everywhere in sight. The Puddleducks demise, huge losses to JH, stress all round, the closure of the castle for extensive periods and the major loss of the tourist appeal of the puddleducks and their reliability.

    It will be a crying shame if Jersey let the Puddleducks that have served them so well, go to the breakers. It is a simple rule with everything amphibious, especially if operated in salt water, that you have to keep them as simple mechanically as possible and the type of luxury coach chosen by a company that ultimately showed they had no real idea what they were doing in the first place was probably not a good choice.

    It’s just a suggestion, but why not get rid of the new ones that will give constant problems into the future and do not fit the image and buy back the Puddleducks.

    This will not involve any exceptional loss on the new ones because they are already worth what they are worth so any loss has already been suffered. The future high running costs and lack of appeal over the Puddleducks will however still arrive if they are kept.

    Doug Hilton

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  3. 3
    Liam Jennings

    I worked as The assistant Gardien and lived on Elizabeth Castle from 1992 until the end of 1999. I would just like to express my dismay at the current state of affairs at Elizabeth Castle. The problems with the new ferries compared to the old ones have already been stated, in my day the “ducks” had to cross a mile of OPEN WATER, luckily the current vessels are now running in a comparatively sheltered waterway which is just as well as they’re actually designed for INLAND waterways!!
    The bigger picture is that the “half million” cost is actually nothing compared to what needs to be spent on the restoration of Elizabeth Castle as a whole?? The last “restoration” was done by the public works committee from 1978 until 1988. during that decade over £2million was spent on the second gate, officer’s quarters, barracks block and Militia museum. All these displays and the LONG neglected Hospital block and Governor’s house are now ,slowly sliding backwards towards dereliction.
    Set this against the current financial situation, compare the current visitor tally of 40,000 against 115,000 in 1977(!!??)and you can see that this attraction is in dire straits.
    Amphibious ferries are an expensive luxury that we can no longer afford. The dwindling number of visitors will continue to visit Elizabeth Castle by walking across at low tide, the way that MOST of them ALWAYS have..
    Liam Jennings

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  4. 4
    Harold Blythe

    Having seen pictures of these new monstrosities on the internet, I must agree with Lesley-Ann Legg’s comments. My family have made regular visits to Jersey for over 40 years, and have always regarded a trip on one of the Puddleducks or their predecessors as a highlight of our stay. My wife and I are paying another visit to the island next September, and it would be nice to think that Jersey Heritage might see sense before then and purchase the Puddleducks as replacements for the new Vessels! Some hope!

    Harold Blythe

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