Condor: We will listen, says new MD
Tuesday 24th March 2009, 2:59PM GMT.
THE new managing director of Condor Ferries wants to make the shipping
business more valued by Islanders.
Simon Edsall is also determined to rid the company of its ‘arrogant’ image and change the way Condor is perceived in the Channel Islands. He said that the ferry firm had lost its way in its core market. ‘This is in the islands, and that is where it should be,’ he said.
Meanwhile, the firm is in the process of spending ‘several hundred thousand pounds’ replacing seats on the fast ferries Vitesse and Express.
Mr Edsall (pictured) said that he would also work to improve customer service and communications and would listen to people’s opinions about Condor.
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Sailing on time, or close to scheduled departure times, adequate and timely communication when ship sailing times change from those booked in advance, and not abusing the monopoly position when deciding on the charges/fares would be a good start. I think if you resolved these issues, and ensured the boats were serviced to avoid slow or cancelled sailings then you would have a very happy clientele. Failure on any of these points raised will lead to failure in your mission to improve the service. Very simple points to follow and include within the new mission statement. Good luck.
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another good point is to sail at convenient times,instead of landing in uk at midnight and leaving uk at 6 or 7 am.not taking into account we can,t even go on a day trip to guernsey as we once could,everything is geared up to suit uk, not channel isles a tweak here and a tweak there might just give something we wan,t for a change
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Customer service needs to be improved. If the boat is cancelled due to poor weather then the next available slot needs to be used and not 4 days later, as I’ve experienced. Booked to come back on a Monday, Condor told me on the Sunday that the next available slot will be Thursday blaming the weather – like they were 100% sure it was gale force the next 4 days! The truth was that they were fully booked on the Tuesday because of the backlog, and not prepared to lay on a second boat, and the French had a bank holiday on the Wednesday so Condor couldn’t be bothered to pay their staff double time to help stranded passengers. Disgrace!
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we need two ferry companys on each route france -uk that is the only way we will get good service and real prices not telephone numbers
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