Value of the human touch

Thursday 7th May 2009, 3:00PM BST.

THERE can be no turning back the technological tide and it will be impossible, and ultimately undesirable, to stop the electronic revolution that is changing patterns of business and, indeed, the very nature of life in the 21st century.

With this in mind, no one should be at all surprised that Jersey Post is exploiting readily available technical solutions to extend opportunities for online commerce. Its new Ship2me service is nothing less than a bespoke version of the internet shopping tailored to the needs of Island consumers and therefore a logical extension of a phenomenon which, through strategies developed by organisations such as Amazon and many smaller traders, has become part of everyday life.

Ship2me will permit Islanders to buy directly from major UK stores such as Ikea and Currys and to have the goods they order delivered directly to their doors. It will also take the strain from the sometimes complex business of reclaiming VAT or having it deducted from the purchase price.

So far so good, but the law of unintended consequences was never far below the surface when this initiative was developed. It is, in fact, reasonably clear that anyone involved in the Ship2me project must have realised from the very earliest stages that direct and uncomplicated internet sales are always likely to have an unfavourable impact on Island-based traders.

Competition must rule on the grounds that it serves consumer interests and promotes business efficiency, but our retailers will nevertheless cry foul – not only because they will claim that the playing field is now anything but level, but also because what is ostensibly good for those buying goods from the UK can be very bad indeed for the Jersey economy as a whole.

With fundamental logic and the most basic economic arguments on their side, they will say that money spent on internet purchases is lost to the Island, whereas local shopping keeps pounds in local circulation and keeps the local economic wheels turning.

These arguments will not make internet shopping or the Ship2me initiative go away – not least because Jersey Post has a duty to deliver the best possible value as a publicly owned entity. This means that Island shops and other outlets will have to be as creative as possible in their marketing efforts. There is, for example, nothing to compare with personal service and detailed advice from a real human being. In addition, there will never be a substitute for being able to pick up and examine the goods you want to buy. These are the considerable strengths that Island businesses must play to.


  1. 1
    Adrian

    When Jersey shops become competitive they will win more business. Until then expect more to go to the wall. Why pay a premium for nothing? This doesn’t make sense in today’s world does it?

    Another issue that goes with this is the expensive rents charged by landlords for these shops. Maybe someone should be looking at this? Pay over the odds for a garage sized shop and you will never make a profit will you? Maybe those in the shop business should boycott landlords until they are more realistic in with their rentals?

    Unfortunately due to over pricing of nearly everything in Jersey now, I have to be selective in where I buy my goods from. Add on the minimum 3% GST, often more like 4%, to the VAT price and things are well over priced. However no one in government seems to care or to be interested in these discrepencies for some reason. Others have said it is because of vested interests. Maybe they are right?

    Jersey’s economy will go down the tubes unless and until the government has the back bone to sort out bad practices over here and to truely allow competitive pricing of goods and materials. Until they get a grip and legislate, things are only going to get worse.

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  2. 2
    bella

    those with vested interest will do anything to stop any compition adrian you just have to look at the woolworth saga had NEW LOOK signed and sealed before it was even closed,lest we get a store that would upset their little set-up. guernsey hav,nt even decided yet what to put in it,s place,they are still deciding which uk store will take its place.nothing has been rushed through like jersey.

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  3. 3
    Adrian

    As I have often remarked before even to government ministers it doesn’t cost 17.5% to ship goods to Jersey. So why is it going on? Only one reason as far as I am concerned, and it is because these businesses have been given the green light by our beloved government who are really interested in our well being! (Joke)

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