We’re cutting the profit cake far too small

Monday 23rd November 2009, 3:00PM GMT.

From Tim Langlois.
CHARLES Webb, from the JCRA, claims 100 jobs have been created by other telecommunications companies setting up in the Island. However, how many staff were brought in from the UK and other destinations?

How much is the JCRA costing the taxpayers and how much are these people getting paid? Are they actually providing a good service to the people of Jersey?

We are going to have another 140-plus people, including Jersey Water staff, looking for jobs when there are already over 1,000 out of work. Let us hope Social Security can cope with an increase in demand, as at the end of the day it is this department which pays for those out of work, with our tax credits.

It will also mean a drop in tax revenues as more people end up below the tax threshold. The outcome? The government can fall back on the regressive GST to further impoverish the lower orders to make up any shortfall. At the moment 3%, and who knows, 10% within three years?

The fragmentation of the telecoms market, especially in a tiny place like Jersey, was never going to be viable. All the operators will have a tiny share of a minute customer base and they won’t be making enough money to invest so the Island will fall further behind in terms of technology.

There are only 80,000 customers over here, not 60 million. With a profit cake which is shrinking all the time, does anyone think that six companies can make a profit from an average of just over 13,000 subscribers each? Basic economics says this is a recipe for disaster.

As for Jersey Telecom, this will become a shell of a company and end up being sold for very little money to a private company. What benefit is this for the taxpayers who own it? JT will be squeezed out of the market place, meaning the Island will have lost control of the telecoms market.

The finance industry is at serious risk here and I can explain why. At the moment, JT have a good infrastructure to support finance. Who is going to pay for this in the future if JT aren’t around? Will a private company want these overheads or not? The infrastructure could start to fail, with little or no financing to maintain the network. Or they could hold the Island to ransom to pay for this, meaning yet more taxes.

The States are willing to take a gamble with the future of the Island’s economy to save a few pence on phone calls. What happens if these competitors say, at some time in the future, that there isn’t enough money to be made in Jersey and pull out? Who would provide all the services we take for granted now?

JT, which was worth a lot more to the States as a viable business in 2003, pre-competition, will become worthless or just a burden. Any eventual sell off will lose the taxpayer more money. As with BT, these new companies will only be interested in high worth customers and will cream off these, as we are starting to see, leaving JT with the sole responsibility of subsidising tariffs and customers for an outdated service like Primetalk (the OAP tariff) to the tune of £1 million a year.

It is interesting to note that no matter how wealthy you are, as soon as you reach pensionable age, you are entitled to a discounted scheme at the expense of other Island subscribers. Perhaps, if the States were to look closely at themselves and question their desire to provide such tariffs through their own company, JT would have been able to provide better deals for their wider customer base.

Many experts from the UK have told me and, indeed, experienced what will happen. Large hypermarkets set up in the UK run at a loss, give things away and keep going until they have no competitors. Then the price goes up, because you have no other option. Do the public really think free calls, texting, roaming and giving away TVs, DVDs and laptop computers, etc, will carry on?

Some still say ‘JT should have been sold’. Had JT been sold there would be a lot more people out of work by now. Many jobs would have been handled offshore. JT would have been broken up in time.

The damage has already been done and it can not be stopped now. JT should have been regulated from the beginning. Some of these telephone companies are the biggest in the world and the States have no control over them.

When they have the market dominance, which is only a matter of time, they will tell the regulator what they want. You only have to look back to the UK in the eighties when all the utilities were sold. Consumers in the UK have been rewarded with poor service, high prices and massive profits for shareholders.

The late Lord Kingsland, chairman of the JCRA, said: ‘Although there were instances where competition in a small island might be foolish – for instance in the provision of telecoms infrastructure…’ (source: Jersey Evening Post).
We now have three operators with their own infrastructures and a fourth coming on-line. There must be more to running a community-owned company like JT than only the bottom-line. Think twice buy local – what a joke.


  1. 1
    Adrian

    As far as I am concerned the JCRA are a waste of money and a waste of time. If Chuck reads this may I kindly suggest he leaves the telcos alone and gets stuck in where it counts, i.e travel to and from Jersey and import/export costs.

    Also bring in a French supermarket chain to bring prices of food down.

    This letter brings up valid points which the right wing, free captitalists are not concerned about, as it is money and profit all the way to the bank. Local jobs and the welfare of workers are left to the government and tax payers to sort out as best they can.

    As per JT I am led to believe that it was worth around £420M in 2002 before competition got going properly. How much would it be worth now? Nowhere near as much. With each passing day JT will be worth less and less due to the effects of competition on its value and market share. So we have a devalued company now worth maybe less than half of what it was 7 years ago. Is this the way to manage a public utility company?

    Also who will be footing the bill for any shortfall in returns to the states coffers? You got it the tax payer. Fancy paying more GST so that you can choose you’re telco provider and save a few pounds?

    Indeed if finance is still here in a few years time would a degraded communications network be acceptable? I doubt it. However who will want to pay for it if JT are either no longer around or are short of cash? It wouldn’t surprise me if the burden ended up on the tax payer yet again.

    Also there will soon be less tax payers to pay tax due to these redundancies. Who will be making up this shortfall?

    As with a coin there are two sides to every story. I don’t think Joe Public has been made fully aware of the downside to competition in the utilities market. Time will rectify this I am sure.

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  2. 2
    Magnolia Man

    As night follows day, as the tides will continue to rise and to fall, we can be absolutely sure that GST will rise.

    VAT was introduced in the UK in 1973: the initial rate was 8%. It then went up to 12.5%, then 15% and after that to 17.5%. Has anyone noticed a trend here?

    The UK Treasury has temporarily reduced VAT to 15%, but that concession will expire at the end of 2009.

    Any new government in the UK will probably increase this “progressive” tax by 1%.

    In the meantime, Chief Minister Ozouf is standing in the wings, watching and rubbing his hands in anticipation.

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  3. 3
    Udupi

    “Many experts from the UK have told me and, indeed, experienced what will happen. Large hypermarkets set up in the UK run at a loss, give things away and keep going until they have no competitors. Then the price goes up, because you have no other option”.

    This is a most interesting assertion.

    Perhaps Mr Tim Langlois would care to give us some examples of this, please?

    Names of the companies involved and the locations in which the tactics described by Mr Langlois will suffice.

    Thank you.

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  4. 4
    reggio

    I am in agreement totally your comments about the JCRA ,an inconsistent and ineffectual quango full of its own importance and how much has it cost to set up and run and in real terms how much has it truly saved the local consumer, very little in my humble opnion . Chuck Webb has stated that 100 jobs have been created in the telecom section since competition truly arrived ,well I aint the greatest at maths but with at least 80 more due to join the 35 already leaving JT I make that a net loss of 15 jobs, nice one Chuckie !!!
    When oh when are the JCRA going to issue licenses for another electricity or gas supplier to come to the island or maybe give Condor and its fares a bit of attention ,i may then change my opinion until then i consider them an unnecessary luxury who have saved some consumers pennies but have cost around 115 mainly local guys and gals a lot more

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  5. 5
    Mac

    Magnolia Man: you have an incomplete memory. VAT was indeed introduced in 1973, at the demand of what was then the EEC, but prior to that the UK had a thing called Purchase Tax. Like VAT there were many anomalies as to what was and wasn’t subject to it: unlike VAT, the top rate ran on certain occasions to 66%!!

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  6. 6
    Magnolia Man

    You are absolutely correct, Mac; I had forgotten purchase tax!

    However, I think you will agree that two wrongs do not make a right.

    Best wishes.

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  7. 7
    Bean and Gone

    JT are on target to make 12.2 million pounds this year, I believe. 6.1 million of this will go straight back to the States & the taxpayer.

    This is the obviously the last year that this will happen, so expect tax rises on the back on the irresponsible decisions to cull JT to make up for the shortfall.

    Why destroy a States owned asset that brings in this kind of profit.

    Absolute madness !.

    Relocate & Chuck Webb out, not JT.

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  8. 8
    martin

    What rubbish. The JCRA haven’t gone far enough in my opinion. We should be going even further and local loop unbundling ought to be considered to bring in true competition. Only a company such as JT fears competition. I don’t hear the others complaining!

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  9. 9
    D

    I believe the JCRA, didn’t have much of a clue what they should have regulated and by how much, they went on what the public were mostly complaining about, which at the time was No competition to the telecoms market, what people don’t realise is that all the promotions they see available in the UK are only possible due to economies of scale, as previously mentioned these companies are not going to operate at a loss forever.

    If the JCRA, apply the same logic they have used for the Telecoms market, we should start expecting three more electric companies, three more gas companies and three more water. Yeah not going to happen, because the island cannot sustain such economies and hopefully they have learnt their lesson, rather than simply start introducing competition left right and centre without realising the implications.

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  10. 10
    LaPouquelaye

    Martin has hit the nail right on the head by highlighting the issue of local loop unbundling.

    It took pressure from both the UK government and from Brussels to get BT to do just that.

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  11. 11
    D

    LaPouquelaye, are you insane, jersey has not got the population of the UK, yes fair enough there was no competition before, but providing local loop unbundling will be like saying, come take jersey’s money without having to spend any on building infrastructure, just use the one that we have spent millions on building.

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