From Paul Blampied.
THERE was much debate earlier in the year about service level agreements for the ferry companies. But what about the ferry port facilities? Shouldn’t there be a service level agreement for the shore-side suppliers?

I was expecting to get a meal on Thursday 10 December, just before 5 pm, before boarding the ferry to France. Lots of people in the terminal. Tea or coffee? No problem. But food? No chance – the café’s kitchen was closed.

Then, looking around, I saw the sign: What are your rights and how can you
submit a complaint or seek help? Please take a leaflet.

The leaflet rack contained nothing but three flyers for Gandey’s Christmas Circus. Which begs these questions:

• Are there so many complaints that Harbours are unable to refill the rack quickly enough?

• Is the rack never restocked, so that Harbours can claim to receive none or very few complaints?

•  Or has the complaints service really been franchised out to a circus?