Internet speeds to beat the world
Friday 30th April 2010, 3:00PM BST.
JT’s Graeme Millar
JERSEY will have internet connections that are among the fastest in the world within a year.
Jersey Telecom is to start trials that will allow Islanders to access the internet at speeds of up to 500 times faster than those available today.
During a debate held last night on the future of the telecoms industry, the new chief executive of the States-owned utility business, Graeme Millar, announced that JT would launch ‘Gigabit Jersey’.
The superfast speeds will make connections to the internet virtually instantaneous and will, for example, allow superfast downloads of high-definition movies.
Read the full story in the Jersey Evening Post. Click here for subscription details. Individual editions are also available online.
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Bring it on, but let me get this straight, are JT proposing 1000 meg connection speeds? I’m no techie but I thought even Korea only had 100 meg.
It would be great to finally get decent download speeds, then even the punitive 50/1 contention ratio wouldn’t stop us downloading for immediate viewing, the end of Blockbuster – I hope so.
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What we need NOW is a reasonable cost for the abysmal speed that we currently receive!!!
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This will probably cost us all £100 per month to any joe soap to have these types of speeds.
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Thank goodness for that–about time–
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This can’t be right… It almost sounds like a good idea!
I do wonder how much this will cost to sign up for however.
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Is this just the business area of St Helier or can all islanders expect this ?
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Current top speed for public use is 8Mbps x 500 = 4000Mbps -> 4Gbps. I’ll believe it when I see it. To put that into perspective, our current 8Mbps lines max out at around 1MB/s download speeds, which was only introduced last year.
Our 8Mbps lines are more expensive than some of the mainlands 40-50Mbps lines, I’d love to hear JT’s thoughts on prices for this apparent 4000Mbps service.
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Yeah of course they will – let’s revisit in a year.
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great for porn!
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I am not convinced they are capable of it. In St Peter I have spent days trying to get online to check emails. I have tried staying up till midnight and even getting up at 5 am to get online. I pay for broadband and then I am told by telecoms engineers that they have never seen such poor speeds anywhere on the island. They also promised that St Peter’s internet speeds would be improved this Spring….did not happen.
I have to visit friends in St Helier to read my emails.
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Yeah right, JT can’t even get most people running on 2mb never mind the speeds they are proposing. Who is going to pay for the fibre to the last mike of users to enable such speeds? JT in dreamland again….
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I am a bit of a techie as you put it, gigabit connection speeds are very much possible, but the cost is extreme which is why generally you only see those connections between exchanges/main hubs.
its the routing equipment that becomes the issue, handling such extreme amounts of data is troublesome.
if they lay fibreoptics in the roads etc… then expect to see speeds of 40mb or delivered to your home. This is pretty much what the Netherlands is enjoying. even at those speeds you’ll be able to stream HD TV with barely a pause.
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It does seem to good to be true.
Guernsey has a higher 1 than us——makes you wonder if they are trying to keep up with the jones.
Time will tell.
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At last – we are so far behind the rest of the world, it is ridiculous.
Now, to costs – we already pay way to much.
Anyway, great news. Now lets get it up and working by summer 2011 and not just in the odd area of town.
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Yeah, sure. Whatever you say.
I will believe it when I see it actually happening – but not a single moment before that.
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This sounds too good to be true, like others will only believe this when Jersey Telecom deliver in within the next 12 months (2mb x 500 = 1gb service / 8mb x 500 = 4gb service).
Let us not forget that Jersey Telecom have a history of not delivering on their promises. It’s a fact that 8mb broadband was delivered about a year late then they had originally stated.
I hope that they will make this affordable, rather than their normal sky high rates. Thank goodness we now have competition in the telecoms market.
Anyone got any news on when ClearMobitel will launch their wireless ‘wi-max’ superfast broadband enabling customers to ditch their JT landlines?
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I remember going to a joint States of Jersey and Jersey Telecoms presentation at the Hotel De France at least 10 years ago, when they stated that this was the future of the island and that they intended for Jersey to become a major player in the provision of IT hubs and technology.
So 10 years later…….
I’ll believe it if and when it ever happens!
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I’ll believe it when I see it. Maybe its a case of the new boy trying to justify his job? Will JT now have J-cats being brought in to help him?
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Does this mean then that us people who live out in the wilds (St John) will get more than the 25% speed that we pay for. We are supposed to get 2 Megs here but are lucky if it ever goes above a quarter of that!!
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Yeah right! JT can’t even provide me with a stable half meg broadband. They have been telling me my area will have the upgrade for about two years now, so I take everything they say with a bucket of salt.
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Expect to see speeds of 40mb? If they started a company/service called Gigabit Jersey and started running 40 Megabit lines I’d be severely stunned. There’s fibre optic lines down already, with exchange upgrades they could probably do 40mb now fairly easily.
I really don’t believe they’d cause that much disruption for such comparatively low speeds, considering that – unless you’re breaking copyright laws 24/7 – 8Mbit is pretty suffice for current needs. Full HD internet streaming isn’t the norm yet, BBC iPlayer’s HD offerings are around the 1.4GB download mark which (peak time 5-8pm excldued) runs without fault on my 8mb connection.
If they do as the article (and the name ‘Gigabit Jersey’) suggests I’d be expecting at least 1Gbit (1000Mb) lines (realistically these are going to be shared down a contention ratio so you’d be looking at 100Mbit home connections). There wouldn’t be much use in such an infrastructure upgrade otherwise.
If this announcement results in a JT unleashing 40Mbps lines on us as we enter 2011 they deserve to be shut down, we’d be years behind everywhere else again. Mainland companies have been offering 40Mbit for 2/3 years now at a fraction of the price our current 8Mbit lines offer.
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This is obviously the advantage of creating a highly competitive telecoms environment, the quality of bullsh*t increases exponentially.
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500 times faster.. I wonder what for such a speed for average Joe.. Unless he is comparing to some old dial-up 56kbit/s lines.
Let JT better address prices issue.. Now I am paying 17pcm for line to JT + 17pcm for 2MB internet to Newtel (joint offer line+internet from JT was even higher). When I used to live in UK I enjoyed 8 MB internet + landline + unlimited local and international calls to 48 EU contries all for 16 per month.
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Believe it when i see it. I can’t even get upgraded to 4Meg because the cabling can’t cope.
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Should be a few private sector pay rises out of this.
So now you can all stop whingeing for a while!
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From what they charge at the moment for slow speeds god only know what these will cost.
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No time to read them all, you can have the fastest connection in the world,, no good ,,, your only as fast as the pc / server your connecting to, anddddd, as fast as the pc your using and as fast as the person operating,, sorry , cant stop scuse the typo`s
Bean
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Sorry, forgot, annoys me when ppl think the words can baffle to promote sales, internet speed, no good if you have no where to speed to?
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3+ internets, one for, us, one for banks and one for Governments etc, come on some-one do your home work!!!!!
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Paul Post 19 says:
That he is only getting 25% of the speed that he is paying for with Jersey Telecom!
Paul, this simply can not be true, Jersey Telecom assured its customers that unlike the big bad providers in the UK, they would be different and manage their connections in such a way that delivers speed that the customer pays for.
If you are only getting a slow speed this has to be a very isolated incident as JT would not knowingly do this, or they would charge you a lower rate I would presume.
As with the other people that have commented, I agree that the island lags way behind the UK in terms of speed and price.
While we wait for this wonderful new service (marketing stunt) will we be getting a price cut as the current rates have been stagnant for quite some time.
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And the cost to backhaul all the traffic off island? Extreme!
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I’d settle for getting the speed I’m paying for, 2 meg my ar$e.
Jersey Telecom – pay more get less.
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This will take years to happen and will cost business’s an arm and a leg to use.
JT have lost a lot of revenue over the last few years so where is the investment coming from?
Joe public?
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Well Mr Millar – I hope you read this or someone points out to you the standing your company has amongst it’s customer base. No one believes that your company will deliver this in the timeframe you suggest & when you eventually do deliver – the concensus of opinion is that you will overcharge for the service. Hope you enjoy the Bank Holiday weekend as you have got a lot of work to do going forward!!!
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I hope this won’t constitute a “digital divide” when eventually implemented. We’re already seeing some people on 8 Meg whilst others like myself are still capped at 1 Meg or less. Frustrated at being treated as a second rate customer.
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What rubbish!! Suggest JT sorts out the basic speed for the whole Island first.
We need competition.
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Paul maybe you live in a area where only a handful of houses pay for internet? If that is the case then I can see why JT wouldn’t want to invest about £100000 for a new exchange next/close to your house so that only 4 or 5 houses enjoy a faster connection. Do you think that people living far away from London have the same internet speeds as the Londoners do?
If you read the news recently you’ll find that in the UK over 75% of households do not even get 2mg and that the UK government is giving away a lot of money to improve these connection speeds. Who do you think will pay for that?
If the States of Jersey invested money then maybe you too could enjoy a faster internet connection.
To those saying JT only wants to make money, well do you know any company that doesn’t??
In Jersey OVER 90% of JT customers do at least get 2mg, yes we pay more than UK but we pay more for everything in Jersey anyway. I guess it’s the price we pay for living in a Island.
JT has a new man in power and he is slowly turning things around, within weeks of becoming JT’S new CEO he already introduced quite a few different competitive promotions. I’ve heard great things about Graeme Millar, I have friends who work for JT, and I believe that he will make a difference.
Just google his name, this guy knows what he is doing.
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Zero x 500 is ZERO. Unless JT does something truly remarkable they have lost me forever, I have no wish to turn back.
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13 – Bella, Guernsey are not offering faster speeds than Jersey. They are just starting to TRIAL a 4 meg service which will not be available to much of the island.
Some properties is Jersey can already achieve a 40 meg service. But where would be the point in offering it to them when all the rest of you whingebags will just use it as another excuse to complain. The average speed of broadband services in the UK are below 2 meg per second. When you idiots watch an advert on TV and see 20 or 40 meg you all ignore the “up to” wording that they offer. The basic physics behind how broadband works does not allow for the majority of the UK who do not live right on top of an exchange to achieve these speeds. Are Jersey people so stupid that they get sucked in by simple marketing or are you just such a bunch of complainers that you will use any excuse to moan about your lifestyle?
Those that are complaining that they cannot get even a 2 meg service at the moment… get an electrician to check your internal wiring. That is quite often the problem. Oh, but then again, that would involve someone having to spend their own money instead of being given everything on a plate. Or maybe you own a nice house on the coast at St Catherine and you would expect the thousands of pounds of investment just so you can open an email quicker!
For the record, Korea already run a 1GB broadband service, not 100 meg as was previously quoted. Lets be honest shall we… who needs a 1 gig connection? Have you checked that your £300 laptop can actually cope with data at that speed? I doubt it. Most would struggle with 100 meg of pure internet data.
It saddens me to think that I live here with so many people who are quick to vent on matters that they so obviously no so little about.
As for the competition comment that was made. There are 3 broadband providers in Jersey. You don’t have to use Jersey Telecom. You can use Newtel if you like. They make sure they are slightly cheaper. Unfortunately you will find your internet speed even slower as their bandwidth is used up by the heavy downloaders that abuse their unlimited service. And yes, this is just a wholesale service of the JT broadband but I don’t see any of these operators rushing to invest in running cabling to each and every house in the island, do you?
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Well said 39. The truth you do speak.
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‘I hope this won’t constitute a “digital divide” when eventually implemented. We’re already seeing some people on 8 Meg whilst others like myself are still capped at 1 Meg or less. Frustrated at being treated as a second rate customer.’
Thankfully the digital divide in Jersey is not based on money or residence.
I know of customers in Minden place area flats that get a full 8 Meg and customers in St Brelade houses that cost more than £2,000,000 that get less than 256K or 0.25Meg but pay the full whack for an 8Meg connection.
I have some good lines for them such as ‘You are doing well for the area’ which equates to ‘You are paying £35 a month for a service that is actually worth about £5 a month but you are too stupid to realise it!’
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I live out west we are paying for 2mb but when you check the speed with the online speed checker we are only getting 1100 – 1700 mbps and thats on a good day on an island 9×5 it can’t be that hard to give people what they are paying for or is it just a big con perhaps jt could comment on this .
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41
I’d be very surprised if they are paying for an 8mb service and only getting 256, for the simple reason if the MSAP (thats the clever box) in the exchange is set to provide 8 and the line is not capable then the connection will just drop! If that is the case then any of the service provides will adjust tariff down to an (up to 2mb service) and charge accordingly.
42
Living out west is a very vague description which area, which exchange? The last house at les lande, which incidentally does get a 2mb serivce! 1700mbps is the max you will get out of 2mb shared service with over head loss. The loss you are getting could simple be down to line characteristics, too much internal wiring or a bad pair out in the road. Have you ever reported your fault?
People seem to forget all the major cabling/routes in this island were done 20/30/40 years ago, in the 80′s ISDN was to be the be all and end all of high speed transmission over long distance to the home.
ADSL then came along and blew all that out the water, requiring new equipment, large bandwidth pipes of to other networks and very specific line conditions to work well. As the only infrastructure provider on the island JT has had to change all this and with next to no financial help from the stats.
In contrast BT NTL etc all get massive government grants from the gov to help and they still cant achieve what JT has done. Bout time people did some proper home work!
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BAAAAAA!!!!
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I love all the moaning above.
Post 39 is correct, but the rest of you wouldnt have a clue.
Instead of moaning about a luxury of internet access and speed, try actually debating about something that is important. THE PRICE OF FOOD perhaps????
I really wonder sometimes what peoples priorities are, too many rich NIMBYs living in their bubbles here.
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And there’s too many ‘whingebags’ – as post 39 put it – like you Mike Oxlong, but like you said, I/we don’t have a clue so I’d best bin my degree and change career because I’m clearly going nowhere in life.
Incidentally I wasn’t one of the ‘moaners’ but nevertheless, if people pay for a service they’re entitled to complain if it doesn’t meet their standards. Sure, every broadband service contains an ‘up to’ clause and most don’t expect to get full speed, but a lot of people clearly aren’t as well informed and educated as you are and don’t know the technicalities behind WHY they might not be reaching certain speeds. Post 39 kindly pointed out one possible solution to those
It’s 2010, having the internet isn’t exactly classed as a luxury anymore, for some – like me, it’s a necessity for their day job. You wouldn’t buy a car and drive around in it stuck at 20 mph, you’d go get it fixed or take it back to seller. If JT want to charge the stupid prices they do (and yes, they are stupid) then they should expect customers to complain when they aren’t recieving an adequate service.
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Michael (39)
Didn’T know it was just a trial.
Read headlines stating they would be fastest broadband in UK
45 agree,that is a subject we should all be moaning about.
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The introduction of the required bandwidth for this service will be paid for through the recent agreement of the States to online gambling. Read Jersey Hansard of 21 April (“Without the massive volume driven by e-gaming or business heavily reliant on connectivity, Jersey will stay where it is or be forced to subsidise its connectivity costs form general taxation” Senator Maclean). The gambling companies will need a much larger bandwidth than currently exists. In exchange for the States allowing online gambling, the companies will pay for the increased bandwidth. Much the same as building companies getting permission to build apartments and they build a Health clinic for the public for free. In my humble opinion, there is far too much involvement of the private sector in the public arena in this way, all started with PFI (Private Finance Initiative) projects – others obviously see it differently.
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Dear oh dear. Clueless demanding idiots, and a sprinkling of informed intelligent replies.
#2 – Jersey Telecom provides to 30,000 homes, BT to 30 million. Do you understand the concept of economies of scale?
#7 – Graeme Miller was clearly comparing to the standard delivery of 2mb
#11 – Certainly more than 85% of the broadband services provided are at a minimum of 2mb. As in everywhere in the world, some are too far from an exchange to have decent speeds, yes even in Jersey, as the exchanges were positioned decades ago, with only voice services in mind. Nobody’s fault, the internet didn’t even exist then
#13 – Bella, wrong again. Please do some research before posting your inane babbling! Guernsey only have better off island bandwidth for e-gaming etc. Their internal infrastructure is way behind Jersey’s. they even used to use aluminium cabling, as BT did because it was cheaper. JT have always used copper. Check out CW Guernsey’s websiet for speeds and prices. They are no better then Jersey!
#16 – ClearMobitel is an utter pipe dream, excuse the pun! I don’t believe this will ever happen.
#17 – Graeme Miller was not CEO of JT 10 years ago.He has done more in a few months than the old guard did in years. This guy means business!
#34 – You are an idiot!
#36 – You have choice. There are 3 broadband, and 3 mobile broadband providers. Stop moaning and vote with your feet!
#38 -Mark,that is the beauty of competition, enjoy it. I choose JT, you choose others.
#39 – At last,what an intelligent man. Someone who actually knows something on the subject he is commenting on.
#42 – Jim, as all providers state, services are UPTO not promised. This is industry standard, so don’t act like only JT do this.
#43 – The UK Government pumps money into developing broadband services. As we heard, the Treasury has taken £100 million out of JT in the last 10 years. If this money had been given to get the island fibred,we would all have had to pay more income tax, giving most of you something else to moan about.
#46 – I suggest you do set fire to that degree, as it seems to have given you a false impression that you know everything about everything. The fact that you feel yo have to mention your degree hints at a feeling of insecurity on your part. See a councilor.
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Missed #41 – Pip, are you saying that if your house costs £2 million then you should have faster broadband than someone who lives in a flat in Minden Place? You have some interesting social views!
Also nobody pays for 8mb and gets o.25 mb. If you can provide me with an example of this, I will take it up with JT myself on behalf of the poor person this is ALLEGEDLY happening to.
If you are on a 256Kbps service, 512Kbps service or a 1MB service, you all pay for the “UPTO” 2mb service at £17.99 plus GST. NOBODY pays for 8mb and gets less than 4mb. If they do then JT will investigate it and drop it to the relevant tariff.
Your scaremongering is comical!
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#46 – I suggest you do set fire to that degree, as it seems to have given you a false impression that you know everything about everything. The fact that you feel yo have to mention your degree hints at a feeling of insecurity on your part. See a councilor.
Insecurity? Not at all, arrogance and pride, perhaps, but unfortunately that doesn’t make me any less intelligent than you. Kudos.
By your plethora of ‘whingebag’ replies you too seem to think YOU know everything. Though I’m unsure where I claimed to or gave the impression that I know everything about everything – though you’re right I might well do. I mentioned my degree (and career, but you’ve clearly chosen to pick and chose the parts each response to suit your moans at them) because someone was suggesting I hadn’t a clue, when my degree and successful career would suggest otherwise.
You seem to think that because you have a differing opinion to those in your list or replies, that your view is infact the correct view. Unfortunately that isn’t quite the case.
As for your second reply (regarding your ‘pop at pip’, you too have an interesting social demeanour – alienating, aggressive, obviously suspicious and excruciatingly unfriendly), there are plenty of people who have significantly lower speeds than what would be expected and they have every right to voice their opinions on it without – ironically, idiots like you – calling them idiots for challenging the service they pay for.
Since I’m utterly devastated by your reply I may indeed require some form of therapy, though I’ll try a counsellor before this councillor you mention. (normally I wouldn’t care about others spelling, but as you’ve given ‘the false impression’ that you’re ever so intelligent, far more so than any of us, I have chosen to pick up on that one).
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Please, Ronald McDonald, enlighten me as to what your degree and career are. Do you stand with an electronics qualification? Perhaps even quantum physics? Or is it likely that your degree is in business and you in fact work in the finance industry?
I have no degree, I’m afraid. That was my por choice in life (that and I could not afford to go to university). I do however believe I am an intelligent person. And what’s more I will only feel the need to comment when I have a good understanding on what I am talking about. I deal with Internet on a daily basis. The provision, upkeep and standards that are used in the process. I make it a point to research and understand what I have to talk about. Be that to someone who works in IT or a 70 year old lady who wants to check her email. I know what I am talking about. If Mr Miller is offering Jersey a 1 gig broadband service then good. It is possible bit is very expensive to impliment. You should feel lucky that this is an opportunity that may come your way. On an island like Jersey if a 1 gig service is launched then you can GUARANTEE that every house on te island will achieve a minimum of 20 meg broadband. If this is to be achieved by the introduction of e-gaming then the price of bandwidth that JT have to purchase will drop dramatically and these savings will more than likely be passed on to you the customer.
The actual item of Internet access, as has been stated, is no longer a luxury bit is now commonplace. It is not, however, an essential service as a telephone line is. Nobody can assume that they have a right to 20 meg broadband but they can asse that they are entitled to a phone line. The emergency services do not need internet access from you if you need them. There is nothing, I repeat NOTHING, that you can only do on the internet. We all use it and most of us take it for granted but we CAN live without it.
As I mentioned in my earlier post most computers cannot take the speeds that Joe Average would want his broadband to run at (this magical 1 gig service) so in reality it is a pointless endeavour. If it were to be launched even in the next 5 years rather than 12 months Jersey would be at the forefront worldwide in broadband access. And yet I feel people would still complain about it because some people are just never satisfied.
I hope my spelling is OK for you. There may be a couple of errors. I apologise if there are but then I am using a phone over a very very slow UK wireless connection in London. Yes, even London has slow connections!
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Oh, Jim. If you are able to achieve up to 1700 on your speed checker then congratulations. You are provided with a 2 meg service. That is 2048 kb/s. Anything that is sent down a wire will lose some of it’s strength due to resistance (this is the same as electricity). The recognised drip on speed due to resistance is 13-15%. this would give any user on a 2 meg service a maximum speed of 1700-1800 kb/s. You are able to achieve this as you have already pointed out. To be blunt, you are getting EXACTLY what you pay for. broadband is a contended service. this means that multiple users share the service. At peak times (4pm to 8pm is normal) the most amount of users are online at the same time and your service is most contended. It Is not financially viable for any company to offer an uncontended service otherwise they would be buying gig after gig of bandwidth which would not be being used. This would push your monthly rental even higher. At peak times if you ate still acieving 1100 kb/s you are doing very well. In the UK you would find a large amount of homes dropping as low as 200 during peak hours (yes, people who are paying for an “up to” 20 meg service).
If you are on a 2 meg service and this is not fast enough for your needs you should pay and upgrade your speed. I would be pretty sure that you could achieve at least 4 and probably 8 meg if you are so desperate for a faster connection ( I am going simply on the figures you have given me. Please correct me if you check and I am wrong).
You most certainly are not in a position to complain as you are getting exactly what you are paying for.
To compare your services with UK providers is proposterous. The shear scale of customer vase they have compared to Jersey is vastly superior and yet the UK will enforce strict dowload limits on their services. The advertised price you see of £6.99 a month is only promotional pricing. Newtel offer broadband at just above that price for promotional periods too. And speeds are comparable. A large proportion of these UK customers are actually running on a 1 meg service and even lower in many cases.
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I hadn’t responded to you Michael (bar quoting you once) so I’m not really sure if you’ve taken offence, none meant either way.
Regards to the degree issue, I haven’t said, and certainly wouldn’t say that having a degree makes anyone anymore intelligent. Personally I wish I hadn’t wasted the money, I wouldn’t be any worse off than I am now. I merely used it as an example to Mike Oxlong’s posted suggesting I/others were clueless on the subject. Nevertheless, my degree is in Computer Science, and I’m not sure I could think of a career I’d want less than one in finance.
I just don’t agree with people (such as Mike Oxlong and ‘George’) throwing around words like idiot at people because they happen to have differing views/knowledge on the subject. If they pay for the service they’re entitled complain about it, and if they do seem like they aren’t fully aware of the technology/subject politely educating them (as you did in your post, which I also mentioned earlier) is more useful than calling them an idiot.
As to the subject, I agree with your post (re: my earlier two posts). If/when the service does start, I’d be interested in seeing just how well JT educate the people that use it on the capabilities of their computers (though I presume most who dive in for a 1Gb connection will know what they’re doing).
I really don’t mind how you or anyone spells, I’m not exactly great myself. I just found it ironic that George seemed the need to flout his apparent superiority complex and resort to petty digs, whilst managing to spell said dig incorrectly.
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They already do this in Scotland,
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Ooh eer, hark at her, looks like a couple of disgruntled JT employees are spitting the dummy.
Since when did you need to know what you are talking about to have an opinion? In fairness these people pay for a service and I think that anyone who pays for something is entitled to hold an opinion on it. I have an opinion on my car but don’t knolw much about it ( apart from it drinks more than I do )
The perception is rightly or wrongly that JT are expensive and offer a poor value service. This comparison is inevitable as we can see what our friends accross the pond are getting.
Interesting to hear that Newtel is even slower due to people downloading constantly as there is no download limit. I hadn’t thought of that although I chose to stick with JT as I’ve never hit the limit ( is there a warning when you get close? ) and I figure JT have the lines so should be able to provide the best service. Also what on earth are they downloading, it must be illegal for the files to be so big, movies perhaps?
I genuinely hope we get a broadband service to beat the world, I’d be happy enough being able to stream direct to my TV when this is finally a reality.
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Jersey Telecom have a speed checker online which can be used to check throughput, handy for those that think they’re not getting the service they should be.
URL is: http://www.jtibs.net/
The server is located in the core of the network and provides an “as best as possible” view of your current service. As such, it should provide an IP throuhput speed as close as possible as to your physical line speed.
Services are configured in bands of speed (and price), upto 2Meg, upto (3meg to) 4Meg and upto (5Meg to) 8Meg.
If you’re on an 8Meg service and for example you are seeing speeds to the speedchecker less than 5Meg, then it’s possible there could be a fault. Before calling JT’s Faults line make sure that you’re the only person using the service, for having your wife in the next room watching CSI on Demand Five will certainly skew your results for the worse!
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Mulvie le phew, you don’t need to know what you are talking about to have an opinion. But if you want to make a remark for public viewing it usually helps if it is factually correct. To make this point, despite what I have already said you still feel the need to compare a Jersey service with that of a mainland UK service. Do you have first hand experience of what is on offer on the UK? Have you checked independant surveys on line quality? I would guess not. I would guess that you are simply looking at what companies advertise on your television. As for being a disgruntled JT employee, no. I am replying on a broadband connection in London. And I have experienced much fastr and more stable connection in Grouville than I currently have her.
I am confident my facts are correct, which is why I speak so vehemontly on the subject. Please make a valid contribution of you wish to get involved rathr than assume we are all dedicated employees holding our handbags to our chest!
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Thanks Phil 57. for URL. That would be really useful if I could get it to work ! Are you certain this is accessable to the public (perhaps my work network is preventing me accessing it)
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I had 8Mb in Glasgow, but did actually need it because I was working with very large graphic and music files, for most of the people in my area 8Mb was probably overkill. Thankfully we did actually get most of the 8Mb, whereas in the centre of St Helier, unsurprisingly, we struggle to get much of our 2Mb and regularly get only kilobytes
#39 is entirely right about the ‘up to’ bit, it does seem to get ignored somewhat. Unless your livelihood would be helped by faster access (as mine was in Glasgow) it really isn’t the most important thing in the world.
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That link only works for JT customers.
Go to http://www.localdial.com/adsl test and click on ‘Click here to start downloading’ , wait until about 8Meg of file has come down and observe the speed.
Alternatively go here http://www.pcpitstop.com/internet/bw.asp and run the test, I find it good for running ADSL tests on lots of different networks..
I have seen real 8M/sec, tested out at 6980Kb/sec, in darkest Brittany (EUR15 per month) and real 20Mb, tested out at 17859Kb/sec, in London (GBP18.50 per month).
Way to go Jersey!
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Michael 58 – grammatical errors notwithstanding, you appear to be introducing rules onto this forum that previously did not exist, are you the net police?
People frequently air views on this forum that are neither factually correct nor relevant,it makes for interesting reading. In a democratic society we are permitted to voice our opinions whether accurate or not, that is until you lot take over.
“Please make a valid contribution of you wish to get involved” or what, you’ll send the boys round? who says my contribution is not valid – you. And your opinion is more valid than mine because?
As for the quality and speed of connection here compared to the UK. I had a faster connection using my Vodafone dongle in Westminster than I get in Jersey on broadband, I was getting just over 2 meg compared to 1.7 so don’t tell me you know better than me. ( of course in a fair and democratic society you are more than welcome to tell me you know better than me, but that’s not where you live is it )
Hang on there’s someone at the door, the net police, what already?
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Jersey Telecom takes its position as the island’s fixed line network provider very seriously and we are 100% committed to providing our customers with access to reliable telecommunications solutions.
We announced last week our plans to trial speeds of up to 1000mbps within the next 12 months. Our intention is to roll out fibre to the home and office across the island and deliver very fast broadband speeds of up to a
Gigabit per second.
This is a hugely complex project which will take a number of years to complete, but we would like to assure our customers that we are extremely focussed on delivering.
We have read through all of the comments (above) and we understand a number of the issues which have been discussed on this forum. With this in mind we would like to invite customers to get in touch to discuss their situation on a one to one basis with a view to finding a better solution. This won’t always be possible but we would be very happy to discuss these issues in further detail.
If you would like to speak with us please email our Head of Service Operations: richard.Beaugie@jerseytelecom.com
with the subject: Gigabit Jersey
Thank You
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#57 thanks Phil – this link has worked for me! I get a healthy 1.7mbps!
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49. George – not an idiot – just saying how I interprete the majority of feedback on this topic. No doubt you are connected to JT. Nice to see you did ‘spring’ into action with a – call us and we will do jack all customers service email. Nice touch!! Still don’t think we will see this service launched in 12 months ;0)
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PS I’m with Newtel – far cheaper & rather than charge me an additional £50 for a router (as you proposed) they reconfigured my existing one for free.
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#59 Steph, #61 Pip is correct, the link I posted was for JT services only. Ideally you should test direct to the ISP you are with if they provide the speed test service.
Here’s the others that I could find.
The Sure test is measured in bits per sec (as it should be), but the text says bytes in places which will only serve to confuse.
http://www.surecw.com/mobile/page-981
The Localdial test is a download file and the result your PC shows is likely to be in Bytes not bits so multiply the number it gives you by 8.
http://www.localdial.com/adsltest/
I couldn’t find a specific Newtel Solutions one.
#64 Thanks Steve.
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Mulvie, I’ll retract that. I agree my post was over the top – it would appear alcohol and soap boxes don’t mix well!
Pip, you quote the 15 Euro price for the French 8 meg. Prices are relative. Earning potential is also a lot lower in “darkest Brittany” compared to Jersey which is why most Jersey people have their second home there but live and work on island… But then the property debate is already happening again thanks the Mr Seymour’s “factual” statements!
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One thing that is certain is that high speed Internet access is going to be key to the economy of any developed state in the 21st century.
If the States and the telecommunication companies do not get it right then we can kiss goodbye to the finance industry or any participation in knowledge based industries.
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Micheal, now you’ve flummoxed me, I wasn’t expecting a retraction. In truth my response was exhuberant, terrier with a bone perhaps. 90% of what I say on this forum is exaggerated and the other half is less than reliable.
Blimey those net police are good, I think they kicked some sense into me, I hope it passes.
Good to see JT comment, brave of them to invite us to get in touch for a one to one discussion. Hopefully those with the time and patience to navigate their automated phone system will be rewarded with an audience.
No seriously your automated phone system is annoying in the extreme requiring the navigation of at least 4 sub menus to reach a person but otherwise I appreciate your taking the time to respond personally ( I think the kicking is wearing off now )
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Dingle Dongle !!!Does this mean my dongle will be quicker as I cant afford the extortianate price being carged by Telecoms to connect me and give me broadband ?
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This should be headed ‘Internet Prices, highest in the World’.
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God’s Mentor and “Ronald McDonald”, having looked at the many topics you post on, you really are professional complainers. To you Ronald, my sincere apologies for my incorrect spelling, it really is a crime. I bet that degree sits proudly on display, and is there for all to see. I bet your parents are glowingly proud. Wow you have a degree, can I have your autograph please?
For the record, I am not connected with JT, I work in IT and have a few contacts there. I think that given the limited numbers of customers they provide to, and therefore the limited income, they provide an above average service. It’s not setting the world alight, but we hear great things about their new CEO.
Look at Sure Guernsey and Manx Telecom’s websites. Those Islands are in no better a position than us in terms of their speeds or pricing.
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#71 Welly Boy. JT have a deal on for home broadband at the moment. see: http://www.jerseytelecom.com/templates/LayoutB.aspx?id=2694
Mobile broadband is OK, but all providers have to give priority to voice, so the speed can fluctuate quite a lot. Broadband over copper is still better!
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George (49) Dear oh dear. Clueless demanding idiots,
Sorry George you would appear to have all the customer focus of the JT staff who mishandled by router problem. Yes JT does lack economy of scale and is ripe for takeover.
Clueless demanding idiots? Maybe JT should look to their own staff before blaming the customer!
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I see the pattern here George, the two who stand up to your elitist, bigoted views are the complainers. It certainly couldn’t be possible that it’s you who are infact the ‘complainer’ now could it.
You seem to be making more of my degree than my ‘glowingly proud parents’ did (I’m sure they are), do you usually obsess over minute comments this much? I’ll pass on your information to my ‘councilor’. And don’t worry, my autograph is yours, if it makes you feel better.
Professional complainer? Great idea, I’ve been looking into new careers.
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belly laugh,belly laugh! cant even acheive dial up. let alone broadband
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I see Ronald that you can’t let go of a simple spelling mistake. I bet you’re a barrel of laughs at a party. I would bet you’re the one everyone avoids talking too! I yawn while reading your opinions, a conversation with you must be unbearable. I mocked you because of YOUR need to mention YOUR degree. Many of us have them you know, you’re really not that special. Minute Comments? You were trying to justify yourself by mentioning your degree, which points towards insecurity as far as I’m concerned. Elitist and bigoted, are you having a laugh? I only responded to elitist and bigoted comments made in the first place. I see why you have that name, or is it a nickname? You really are a clown!
Also Mark #75, there are plenty of IT people in the yellow pages who can configure a router if needed, you don’t have to use JT. I agree, a takeover would do them and us a favour. Also, please be careful with you’re spelling, as you don’t want to set Ronald McDonald off, he takes spelling on forums very seriously, and has positioned himself as unofficial moderator. He must observe between serving Big Mac’s and milkshakes!
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