High cost of letters that are not delivered

Tuesday 21st June 2011, 3:00PM BST.

From Cynthia Rabet.
WHAT on earth has happened to Jersey Post recently? The service we are receiving is abysmal and not just because of letters not being delivered on a Saturday – which is a disgrace in itself.

In the last two weeks, two letters I posted at the Broad Street Post Office have been lost in the post. One was a payment to Barclaycard giving me a flea in the ear and I also incurred a £12 fee for non-payment.

The second was an order to a firm in England for an item that had limited stocks – when I phoned to enquire when the item would be delivered I was told my order had not been received and when I tried to re-order it, I was told there were no more of these particular items I wanted in stock.

When I receive letters in the post, the date on the letters is sometimes a week old – even when a priority stamp is used.

In fact, there is no point in using a priority stamp anymore, as it seems all letters are being treated in the same manner, i.e., very slowly. Snail mail, indeed.

I do not like using the internet to make payments, but in future I shall be using the telephone as much as possible to make payments, order goods from the UK etc.

Jersey Post have complained that their profits have plummeted, hence the non-delivery of post on a Saturday, but they have only themselves to blame.


  1. 1
    Spring Heeled Jack

    Was this letter to the JEP itself lost, then found again after being written and posted in 1985?
    Why would someone in this day and age order something by hand, write a cheque, wander down to the central post office to pop it into a post box when they are fully aware that they can order the goods directly over the phone?
    Sounds like Mrs Rabet is looking for an excuse to have a pop at our beleaguered postal system

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  2. 2
    anon

    Reasonable points Spring Heeled Jack. But the lady also has a point – the service seems to have gone seriously downhill (I notice only the tardiness personally).

    Perhaps the staff left after the VR programme are now utterly demotivated and feel disenfranchised. Don’t know – a very difficult problem to crack I am sure.

    It wouldn’t surprise me to see them go even further down as their poor service exacerbates their low income problem creating a vicious, possibly fatal (?), circle …

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  3. 3
    Black & White Cat

    The Univeral Service Obligation is a millstone that Jersey Post would dearly love to be relieved of but the political appetite for such a change does not exist. At least not this side of the elections.
    Services specified under the USO have been starved of investment for the last 3 years and made to appear to be performing badly by ‘creative’ changes to the accounting equation.
    The change to a 5 day delivery was just another pawn move in what is a very long game of financial and political chess.
    Just wait until the knights and bishops are moved forward!

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  4. 4
    Postman Prat

    I noticed from the post box down my road that the collections have been sneakily reduced from two a day to one a day and the collection on Saturday has mysteriously vanished.

    No notice to the householders in the vicinity. No public consulatation. No reduction in prices to reflect the withdrawal of services. Quite the opposite in fact.

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