Jersey Post: We will get it right

Wednesday 30th November 2011, 3:00PM GMT.

Jersey Post is determined to improve its service

JERSEY Post is determined to improve its service next year and has asked Islanders to ‘bear with it’ while it tackles the problems which have plagued its performance recently.

In a frank letter addressed to the JEP, Jersey Post chief executive Kevin Keen has admitted that improvements have been ‘too little, too slow’ while apologising to Islanders by temporarily reducing the cost of postage.

He has also promised a survey in the coming weeks in which every Islander will be encouraged to provide feedback on the service.

The promise comes as the company, which enters its busiest period of the year, was dealt a huge financial blow yesterday with the announcement by UK Chancellor George Osborne that the VAT loophole – on which the fulfilment industry in Jersey was based – would be formally closed next week.

Read the full story in the Jersey Evening Post. Click here for subscription details. Individual editions are also available online.

1
small business

November 30, 2011 at 3:09 pm

Still waiting for packet from

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2
small business

November 30, 2011 at 3:14 pm

Still waiting for packet from Guernsey 1 week ago yesterday!!!

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3
David Rotherham

November 30, 2011 at 3:34 pm

Ironic or what? Today, I have just reposted some confidential mail misdelivered to me, that was for Kevin Keen himself, of all people! It seems that they can’t even look after their own boss’s post, let alone the general public’s. Even worse, he is also one of my bosses, so I am a particularly inappropriate recipient of his private mail.

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4
Overpopulated

November 30, 2011 at 3:48 pm

The postmen that deliver around here are very pleasant and efficient, not to mention cheerful.

Our government were very foolish to allow the fulfilment ‘industry’ to become so large, and it is no surprise that the UK, in a very poor financial position, is clawing back everything it can.

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5
PostmanPlod

November 30, 2011 at 4:00 pm

Nice to see a picture of a Jersey World Champion.

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6
Pip Clement

November 30, 2011 at 4:12 pm

I hope that things do improve.
The post in outlying parishes seldom arrives before well after lunch midweek and can be as late as 3pm on Mondays and Fridays.

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7
nigel

November 30, 2011 at 4:15 pm

Stop trying to compete in non-postal ventures like telecoms and Argos catalogues.
Train the staff in customer relations, i.e. no chatting to fellow workers or doing paperwork while there is a long queue.
Put more frontline staff on duty during rush periods.
Get rid of at least one tier of management.
Do away with Monday deliveries as no mail comes from the U.K. and Friday’s mail should be delivered on Saturday.
Do away with the rediculous two speed system as it is totally unnecessary in such a small island.
Include the other Channel Islands in a local postal rate.
That’s just for starters.

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8
Kate

November 30, 2011 at 4:56 pm

Maybe if Jersey Post started to treat their staff with some respect and value it would help. I know many there and while the postmans salary was cut the one’s at the top were still getting their bonuses.Some of the staff have been there years with loyal service behind them and they have been treated badly. It is easy to condem the old postie but they go out in all weathers and do a fine job but their rounds are to big for them to meet the daily dead line. Maybe Mr Keen should try and fit in what they have to in such a short time. I fully understand the public anger like mine when the post is late in arriving but people are blaming the wrong people when they blame the postie it is the one’s up top who are giving out impossiable tasks.

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9
Sarah

November 30, 2011 at 6:42 pm

Just delivering parcels when you get them in instead of hoarding them for a week at a time is a good flipping start!

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10
St Johns girl

November 30, 2011 at 9:20 pm

Have to say, I have no issues with Jersey Post at all ! I do have issues with the independent home delivery service that some companies use, as they keep leaving parcels on my doorstep when I’m out !

No idea who they are though !

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11
Jacqueline

November 30, 2011 at 11:39 pm

Poor Kevin Keen thrown in the deep end with the poison chalice of postal, not a good time to take command.

Keep raising the cost of postage and more and more people will resort to online to pay their bills ect leaving the postal service with less revenue and at the end of the day with reduncies.

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12
orsoncart

December 1, 2011 at 12:50 pm

Does that mean that I shall receive my mail again by 10am instead of by 4pm as happens now?

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13
Pauper

December 1, 2011 at 5:14 pm

Will this survey arrive next week or will it come late?
If Jersey post hadn’t set up “ship to me”. and concentrated on being fair to their loyal workers who were doing a fine job at the time, things would not be in such a mess.
The guy who caused all this mess, is no longer in-charge thankfully. Maybe if Jersey Post encouraged the public to use it’s services by lowering the price of stamps? they may get more customers and start making a profit. After all they bend over backwards to give special rates to the fulfilment industry, “which soon will half next year”, so come on Jersey Post, Christmas is a time when we all send parcels to the UK and Ireland, show us some special rates.

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